Product information
Note this is the 30 day money back policy. For a more true refund policy we do not have this as all refunds were managed by Digital River.
We at IONIQ Skincare US LLC are committed to providing our customers with the highest quality products and services. We want you to be fully satisfied with your purchase and IONIQ experience. In the event you are not totally happy please contact our concierge service at 883-IONIQUS (833-466-4787) 8:00am – 4:30pm CST Monday through Friday or via chat on www.us.ioniqskin.com
Terms & Conditions:
- Eligibility: This guarantee applies to all products purchased directly from www.us.ioniqskin.com within the last 30 days. Products must be returned in their original packaging to be eligible for a refund. The money-back-guarantee applies to the IONIQ ONE sprayer and the included CLEAN cartridge. Cosmetics cartridges can only be returned if the cartridge seal is unbroken.
- Request for Refund: To initiate a refund, please contact our concierge service within 30 days of your purchase date. You can reach us at 833-IONIQUS (833-466-4787) during our regular business hours (Monday – Friday 8:00am – 4:30pm CST) or via chat with us on www.us.ioniqskin.com. Please provide your order number and reason for return and you will be issued with a Returns Advice # (RA#).
- Return Shipping: Customers are responsible for the cost of return shipping unless the product is defective or damaged upon arrival. We recommend using a trackable shipping method for returns.
- Refund Process: Once we receive the returned products and verify its eligibility, we will process your refund within 3 days. Refunds will be issued to the original payment method used for the purchase.
- Exceptions: Some products may not be eligible for a refund, including but not limited to digital downloads, personalized items, and products marked as final sales.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact our concierge service immediately for assistance. You can reach us at 833-IONIQUS (833-466-4787) during our regular business hours (Monday – Friday 8:00am – 4:30pm CST) or via chat on www.us.ioniqskin.com
- Cancellation Policy: If you wish to cancel your order before it ships, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed for shipment. You can reach us at 833-IONIQUS (833-466-4787) during our regular business hours (Monday – Friday 8:00am – 4:30pm CST) or via chat on www.us.ioniqskincare.com
- Policy Changes: IONIQ Skincare US LLC. reserves the right to modify or amend this policy at any time without prior notices. Any changes will be effective immediately upon posting on our website.
By making a purchase with IONIQ Skincare US LLC. you agree to abide by the terms and conditions of this 30-day money back guarantee policy.
If you have questions or concerns regarding our policy, please do not hesitate to contact us. We are here to asist you and ensure your complete satisfaction.