Refund Policy



We at IONIQ Skincare US LLC are committed to providing our customers with the highest quality products and services. We want you to be fully satisfied with your purchase and IONIQ experience. In the event you are not totally happy please contact our concierge service at 883-IONIQUS (833-466-4787) 8:00am – 4:30pm CST Monday through Friday or via chat on www.us.ioniqskin.com

30-Day Money Back Guarantee

  1. Eligibility: This guarantee applies to all products purchased directly from www.us.ioniqskin.com within 30 days of receiving your order. To be eligible for a refund, the IONIQ ONE Sprayer must be returned in its original white box with all components included and the CLEAN cartridge. Only ONE open cartridge may receive a refund, if the cartridge was purchased with the Sprayer. Please note: Additional cosmetic products are eligible for a refund only if the seal is unbroken. Cartridges that have been opened or have broken seals are not eligible for a refund. 
  2. Request for Refund: To initiate a refund, please contact our concierge service within 30 days of receiving your order. Provide your order number and reason for return. Our concierge team will initiate a prepaid return label that you will receive via E-Mail. Print the label and attach it to your package to ship back to us. Return shipments must be received within 15 days of receiving your prepaid return label.
  3. Return Shipping: Customers are responsible for the cost of return shipping unless the product is defective or damaged upon arrival.  Please note: The shipping fee, along with the cost of any missing or opened items from the original order, will be deducted from your refund amount. 
  4. Refund Process: Your refund will be processed within 3-5 business days of receiving the returned products and verifying their eligibility. Refunds will be issued to the original payment method used for the purchase.
  5. Exceptions: Some products may not be eligible for a refund, including but not limited to digital downloads, personalized items, and products marked as final sales.

Terms & Conditions

  1. Damaged or Defective Products: If you receive a damaged or defective product, please contact our concierge service immediately for assistance. You can reach us at 833-IONIQUS (833-466-4787) during our regular business hours (Monday – Friday 8:00am – 4:30pm CST) or via chat on www.us.ioniqskin.com
  2. Cancellation Policy: If you wish to cancel your order before it ships, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed for shipment. You can reach us at 833-IONIQUS (833-466-4787) during our regular business hours (Monday – Friday 8:00am – 4:30pm CST) or via chat on www.us.ioniqskincare.com
  3. Policy Changes: IONIQ Skincare US LLC. reserves the right to modify or amend this policy at any time without prior notices. Any changes will be effective immediately upon posting on our website.

By making a purchase with IONIQ Skincare US LLC. you agree to abide by the terms and conditions of this 30-day money back guarantee policy.

If you have questions or concerns regarding our policy, please do not hesitate to contact us. We are here to assist you and ensure your complete satisfaction.

Thank you for choosing IONIQ Skincare