IONIQ
Clean
Make sure your IONIQ ONE Sprayer is ready for your next use by using the CLEAN cartridge to flush out the inner mechanism of your IONIQ ONE Sprayer. Recommended to use when switching between different cosmetics as well before using the sprayer for the first time.
- Clean the inner mechanism of your IONIQ ONE Sprayer.
- Recommended use when switching between different cosmetics.
- Not intended for use on skin.
Product information
Note this is the 30 day money back policy. For a more true refund policy we do not have this as all refunds were managed by Digital River.
We at IONIQ Skincare US LLC are committed to providing our customers with the highest quality products and services. We want you to be fully satisfied with your purchase and IONIQ experience. In the event you are not totally happy please contact our concierge service at 883-IONIQUS (833-466-4787) 8:00am – 4:30pm CST Monday through Friday or via chat on www.us.ioniqskin.com
Terms & Conditions:
- Eligibility: This guarantee applies to all products purchased directly from www.us.ioniqskin.com within the last 30 days. Products must be returned in their original packaging to be eligible for a refund. The money-back-guarantee applies to the IONIQ ONE sprayer and the included CLEAN cartridge. Cosmetics cartridges can only be returned if the cartridge seal is unbroken.
- Request for Refund: To initiate a refund, please contact our concierge service within 30 days of your purchase date. You can reach us at 833-IONIQUS (833-466-4787) during our regular business hours (Monday – Friday 8:00am – 4:30pm CST) or via chat with us on www.us.ioniqskin.com. Please provide your order number and reason for return and you will be issued with a Returns Advice # (RA#).
- Return Shipping: Customers are responsible for the cost of return shipping unless the product is defective or damaged upon arrival. We recommend using a trackable shipping method for returns.
- Refund Process: Once we receive the returned products and verify its eligibility, we will process your refund within 3 days. Refunds will be issued to the original payment method used for the purchase.
- Exceptions: Some products may not be eligible for a refund, including but not limited to digital downloads, personalized items, and products marked as final sales.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact our concierge service immediately for assistance. You can reach us at 833-IONIQUS (833-466-4787) during our regular business hours (Monday – Friday 8:00am – 4:30pm CST) or via chat on www.us.ioniqskin.com
- Cancellation Policy: If you wish to cancel your order before it ships, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed for shipment. You can reach us at 833-IONIQUS (833-466-4787) during our regular business hours (Monday – Friday 8:00am – 4:30pm CST) or via chat on www.us.ioniqskincare.com
- Policy Changes: IONIQ Skincare US LLC. reserves the right to modify or amend this policy at any time without prior notices. Any changes will be effective immediately upon posting on our website.
By making a purchase with IONIQ Skincare US LLC. you agree to abide by the terms and conditions of this 30-day money back guarantee policy.
If you have questions or concerns regarding our policy, please do not hesitate to contact us. We are here to asist you and ensure your complete satisfaction.
Magnetic Skin Technology
IONIQ Skincare’s wraparound effect ensures that every drop of mist sticks to your skin like a magnet
I want to show you how really effective it is. The results are crazy!
“Beautiful glowing tan”
Fine mist that reaches a very tricky spot like even my back.
“Very simple to spray my face”
They are using technology that attracts mist like a magnet.
“Smooth and even tan”
Tanning my back is the easiest it’s ever been.
“Absolutely amazing”
The IONIQ Promise
Healthy skin is a top priority for IONIQ Skincare, along with environment and animal welfare. That’s why IONIQ Skincare refused to use some ingredients.
Our cosmetics not only give you the tan or glow you're looking for — they're safe too.
Paraben free
Sulfate free
Not tested on animals
Free of mineral oils
Free of silicones and silicone oils
Free of any ingredients of animal origin
30 Day Money Back Guarantee
Ditch the booth.
We've got you covered with our guarantee.
Full refund. For all products. Always.
Get the Most From IONIQ
How to Prep Your Skin
Our favorite tips to help prepare your skin for the perfect tan.
How to Use Your IONIQ One
A guide to get started with your IONIQ sprayer and have a great experience.
How to Make Your Tan Last
Our best tips to help make your perfect tan last even longer.
Support Center
Still need help? Get in touch with us.
Product Support
Need support for your IONIQ? We can help! Connect with our customer concierge service via chat, phone, email and self-help.
Manuals
Find the owner’s manuals & Quick Start Guide for the IONIQ ONE Sprayer.
IONIQ ONE Sprayer — Owner's Manual (English, Spanish, French)
IONIQ ONE Quick Start Guide
F.A.Q.
How many times can I use a cartridge?
TAN: Depending on what you want to tan, generally: 2-3 full body applications. If only arms or legs are being tanned, much longer.
Body Glow: Approximately one month if used once per day
Can I spray myself with heavy body hair?
Yes, that’s no problem.
Thanks to our technology, the droplets land on the skin because they are positively charged. The hair is neutrally charged, which allows the droplets to pass through to the skin.
The tanning also only reacts with the top layer of the skin & not with the hair.
Can I spray my face?
Yes, you can apply Tan and Glow directly to your face using the IONIQ One sprayer.
Keep the sprayer 8 inches from your face, and apply with your eyes closed while gently breathing out. Keep your eyes closed for 2-3 seconds after spraying.
How long does the tan last?
Tans last around 7-9 days. For a lasting beautiful tan we recommend a weekly application.
Can I apply other skin care products after applying TAN?
Wait 8 hours after application of IONIQ TAN before applying any additional products to the applied areas.
After 8 hours, you can continue using other cosmetics and skin care products.
How do the trigger buttons work?
Press both trigger buttons with the appliance switched on to start spraying; during spraying, one trigger button can be released again.
Press and hold both trigger buttons and the ON/OFF switch at the same time to clean a clogged nozzle field with a concentrated jet.
Note: When pressing and releasing the ON/OFF switch and the trigger buttons, you can hear the pump pumping liquid out of or into the cartridge. These noises are normal and no cause for concern.
How do I use the ON/OFF switch?
Pressing the ON/OFF switch turns the appliance on and it starts searching for a connection. Press again to turn it off.
Press and hold the ON/OFF switch for more than 10 seconds to reset the sprayer.
Note: When pressing and releasing the ON/OFF switch and the trigger buttons, you can hear the pump pumping liquid out of or into the cartridge. These noises are normal and no cause for concern.
How can I tell the cartridge status?
Icon flashes when the cartridge is removed or replaced by another IONIQ product with sprayer switched on.
Icon goes out when original cartridge is reinserted.
Icon also flashes when the fill level of the cartridge is low. The faster the flashing, the lower the fill level (have a spare cartridge ready).
How do I see the battery charge status?
The battery icon flashes slowly when charging and lights up continuously when fully charged.
The faster the flashing, the lower the charge level (slow: < 5 minutes; fast: < 2 minutes).
What do the sprayer vibrations mean?
If the sprayer vibrates twice, that signals positive feedback (e.g. successful Bluetooth connection).
If the sprayer vibrates three times, there is an error (e.g. empty cartridge). Attempt a Sprayer reset by pressing and holding the on/off switch for 10 or more seconds in order to reset the Sprayer.
If the sprayer vibrates continuously, a cartridge was unscrewed with the sprayer switched on. Reinsert the removed cartridge and switch off the sprayer before changing the cartridge again. Remember to always switch off the IONIQ One sprayer before removing or changing cartridges.
What is the shelf life of the cartridges?
12 months after opening the cartridges.
Can I travel with the IONIQ One Sprayer?
The IONIQ One Sprayer, due to the battery, needs to be packed as a carry-on item while flying.
Any IONIQ Cartridges will need to be packed in checked-baggage. It is best to pack cartridges in a bag in case any leaking would occur.